Name:
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    Customer Satisfaction Survey
Dealership / Greeting   Very
Satisfied
  Satisfied   Not
Satisfied
Were you greeted friendly by staff at our dealership?  
             
Professional manner in which you were treated from the entire staff at the dealership?  
             
Was the facility neat and clean?  
             
             
Sales   Very
Satisfied
  Satisfied   Not
Satisfied
How satisfied were you with the Sales Support you received?  
             
How satisfied were you with response for your product inquires?  
             
Knowledge of products from sales staff?  
             
Explanation to you of warranty coverage?  
             
Did you feel the price was fair for the product you received?  
             
Did the salesperson fulfill all commitments made to you?  
             
             
Service            
Did you have any problems with the product shortly after purchasing?   Yes
No
     
             
If yes, what was it and did KanEquip, Inc. respond to you quickly and fix the problem?  

             
             
Dealership / Satisfaction   Very
Satisfied
  Satisfied   Not
Satisfied
Was the condition of the equipment to your standards when received?  
             
Since taking delivery, have you been contacted by the dealership regarding your satisfaction?  
             
What would you consider the best aspect of your buying experience?  

             
What would you consider the worst aspect of your buying experience?  

             
Would you purchase from KanEquip, Inc. in the future?   Yes
No
     
             
*If no, what factors are influencing this decision?  

             
Which Store do you shop at most?  

             
Which Department were you visiting today?    
             
Would you recommend KanEquip, Inc. to others?    Yes
No
     
             

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